Q. What is IP DTL and how does it work?
A. IP DTL utilises the webRTC framework which is built into compatible web browsers. You simply navigate to our web page on a computer that has good raw internet access and audio and video connectivity to the studio. At present, we only support the use of Google Chrome.
Q. How do we make the picture fill the screen?
A. Hover over the picture with your mouse and click the full-screen icon which appears.
Q. The web page asks for a login but I don’t have one.
A. Your Virtual Meet & Greet will talk you through the login process over the phone. You’ll need to authorise access to your audio device the first time you login.
Q. Broadcasting over the internet? That’s a bit risky isn’t it?
A. Traditional methods of delivery are constantly being superseded by digital IP technology and indeed many broadcast links now use such methods. We ensure that the internet connections we use are fast and reliable enough for live broadcasting. Of course as with most technology – it’s not 100% reliable, but then what is?
Q. The IP technology that we use isn’t listed. Can you connect to it?
A. There is currently no standard for IP audio and video contributions in the broadcast industry so it would be impossible to cater for all needs. With IP DTL, we’re hoping to set that standard. Any broadcaster with a compatible web browser can receive our audio and video and simultaneously return the audio from the studio to the contributor.
Q. Can you connect to our ISDN / Vision Circuit?
A. No, sorry. See above.
Q. Can’t you just connect on Skype?
A. Yes, if necessary but we’re finding many advantages with IP DTL. Aside from the technical benefits, you lose the obligation to credit Skype on air.
Q. Skype? Really? We’ve tried using it before and it didn’t work.
A. Skype is only as good as the camera, computer, microphone and internet connection it’s being used with. There are many factors that will affect the quality, and we’ve worked hard to eliminate them.
Q. Why doesn’t the guest just use Skype on their own computer?
A. It’s very unlikely that they’ll have spent the time, effort and money that we have in ensuring that the camera, microphone, lighting, computer and internet connection are optimised for the job. And they don’t own an earpiece.
Q. We don’t broadcast in HD. Can you deliver an SD recording?
A. If you really need it we can, but as you’ll no doubt need to convert the file anyway it’s much better for you to do so from the HD version rather than us carrying out a downconversion, and then you converting that file to your chosen format.
Q. Can we specify the format of the simulrec video?
A. Again, if you really need to we can try our best. There’s a good chance though that file sizes will be much larger or that quality will be compromised as DV compression for instance isn’t as efficient as H264. Also, the more we play around with settings on our remote terminals there’s more chance of something going wrong! Sticking with one delivery format keeps things simple.
Q. Why haven’t you installed broadcast standard cameras which would provide proper interlaced footage at standard frame rates?
A. Well, cost is a big factor. We want to be able to install equipment in as many places as possible and provide the service at a reasonable price. This wouldn’t be possible if we spent a small fortune on cameras. We want to provide a service which looks and sounds much better than an amateur Skype user, but with affordable technology.
Q. Why is there a charge to the broadcaster?
A. The remote equipment is installed, owned and managed by In:Quality. The cost covers use of the equipment and the ‘Virtual Meet & Greet’ service. Some of our installations however are covered by a blanket agreement paid for by the contributor or their agent.
Q. Why isn’t there a phone number on this website?
A. We want to concentrate our efforts on live broadcasts. In order to keep costs down, we encourage you to make use of the website and e-mail to manage your bookings. We will advise you of a contact number for your allocated ‘Virtual Meet & greet’ for each booking.